RICHARDSON, Texas, February 14 /PRNewswire/ --
- Global Outsourcer among Top 10 Best Performing Contact Centers
Stream, a leading global provider of outsourced customer support, was named to the Global Services 100 (GS100) for the third consecutive year. Stream was also recognized among the top 10 best performing contact centers.
The GS100 recognizes companies with the maturity and capability to lead the next wave of services globalization. The announcement was made in the February 2008 edition of Global Services magazine.
"Over the past three years, our company has grown at a tremendous rate," said CEO Toni Portmann. "Thanks to dedicated people and an effective global strategy, this growth has enabled us to continue meeting our company mission -- deliver an exceptional customer experience. Our inclusion in the 2008 Global Services 100 is a testament to that achievement."
Stream has built its reputation serving various high-tech markets -- software, hardware, consumer electronics, and Web services. Stream maintains this market focus, but has furthered its industry reputation with a steadfast commitment to global processes, and select key differentiators.
"While our people drive our greatest successes, our global success is firmly rooted in consistent processes and the strategies -- such as Smart Shore(SM) -- that Stream does differently," said Portmann.
Stream's Smart Shore(SM) methodology is a comprehensive set of solutions that maximize the company's global reach. This strategy considers several variables -- such as support type, support channel, and volume -- to provide the best mix of onshore, nearshore, and offshore locations to meet client objectives.
According to Portmann, Smart Shore(SM) offers the benefit of flexibility in solution design, real choice, and true scalability in global and regional operations.
"The Global Services 100 list, brought out by Global Services and neoIT, has grown to be a highly credible listing of global IT services and BPO companies. The list helps service buyers leapfrog the request-for-information stage and the category winners almost always make it to the RFP stage in a service deal. That's the unique advantage a Global Services 100 company enjoys," said Global Services' Editor Ed Nair.
For information about Stream, visit http://www.stream.com. The full GS100 report is available at http://www.globalservicesmedia.com.
About Stream
Stream is a global provider of technical support and customer service outsourcing. The company's award-winning systems and processes provide effective contact center solutions to help clients achieve business efficiencies and provide an exceptional service experience to their customers. Stream employees around the world enhance more than 58 million customer experiences annually with a fully integrated suite of e-mail, voice, chat, and online self-help solutions. For more information, visit Stream's Web site at http://www.stream.com.
About Global Services
Global Services is a media platform with a portfolio that includes a magazine, Web site, events, newsletter and customized solutions. Their audience consists of corporate professionals engaged in the sourcing and management of business and technology services. Global Services is owned by CyberMedia (India) Limited. http://www.globalservicesmedia.com.
About neoIT
neoIT is a management consulting firm that helps leading corporations improve and grow their business by capitalizing on services globalization(SM). Through a blend of strategic advisory services and hands-on execution support, neoIT provides advice and management expertise on the globalization of Information Technology (IT) and Business Process Outsourcing (BPO) services. For more information, visit http://www.neoIT.com.
Contact: Katherin Dockerill Tel: +1-469-624-5030 E-mail: Katherin.Dockerill@Stream.com Web site: http://www.stream.com http://www.globalservicesmedia.com http://www.neoIT.com
Katherin Dockerill of Stream, +1-469-624-5030, Katherin.Dockerill@Stream.com
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