A decade ago, automated telephone menus were what everyone hated. It was common to press 0 or yell 'Agent' at the phone because you knew that after inputting everything it wanted, when you got to an agent they were going to ask you for everything all over again.Today, you probably ignore the chat window that opens up on a website, especially if you think it is a bot. A Verizon bot is going to be able to help you with nothing, so going back to find your account number, which means closing the chat window, is a waste of time, when the real agent who replies will ask for it all over again(1)