I asked a friend of mine why she was a good boss. “I was nurturing,” she said. A big study of managers reached essentially the same conclusion: Good managers don’t try to make employees fit a pre-established box, the manager’s preconception about how to do the job. A good manager tries to encourage, to bring out, whatever strengths the employee already has. This wasn’t a philosophy or value judgment, it was what the data showed. The “good” managers were defined as the more productive ones — something like that. (My post about this.)
The reason for the study, as Veblen might say, was the need for it. Most managers failed to act this way. I posted a few days ago about a similar tendency among scientists: When faced with new data, a tendency to focus on what’s wrong with it and ignore what’s right about it. To pay far more attention to limitations than strengths. Here are two examples: